Server Support
Server Support
Server infrastructure is a key component of any business technology strategy, as it allows for process integration and enhances collaboration among both internal and external stakeholders.
By selecting Itrio Technology as your technology partner, you can focus on what truly matters: the long-term success of your business.
Standardizing servers and processes leads to reduced costs. Streamlining and optimizing your IT environment can more effectively:
- Foster business growth
- Enhance your profitability
- Ensure the sustainability of your IT infrastructure
Our philosophy on Server Management.
- We prioritize the safety of your servers by meticulously establishing security measures during implementation and conducting regular audits.
Our team consistently updates the operating system and installed software to ensure your servers remain secure and optimized.
We focus on optimizing running processes and managing tasks on your servers to enhance productivity.
To safeguard against internal and external threats, we implement essential security solutions.
Your data is important to us, so we perform and monitor backups and data recovery to fulfill your business needs.
We explore the market to offer you the most effective products and technological solutions.
Contact us today for more information on how we can provide professional Server Support for your business.
Our Server Support Includes
Server support services encompass initial server configuration, optimization and migration, administration, operating system upgrades, patch management, Active Directory service administration, GPO management, centralized administration, automated tasks and processes, as well as third-party service integration, such as Azure AD and Sage data services.
Phone Support
Around-the-clock server monitoring or on-demand server administration assistance. Support available via a UK telephone number.
Data Security
Around-the-clock server monitoring or on-demand server administration support. Support available via a UK telephone number.
Exchange Migration
Migrate from Exchange Server to Office 365, enabling coexistence and hybrid solutions, while transitioning businesses to the cloud to fulfill their o
Unlimited Support
Remote assistance through phone, helpdesk ticketing services available on our website, and integration with email and social media.
​
Maintenance
Maintenance outside of business hours for any patching that necessitates a server or service restart
​
​
Remote Access
Access the system securely from a distance using RDP and/or remote desktop sharing services through our dedicated secure portal and similar platforms.
Tailored Support Time
Support hours are available based on the clients' preferences, whether during UK business hours or outside of them
.
Critical Issues
Emergency assistance for customers impacted by hacking, virus attacks, malware, and similar issues.
​
​
Security Probing
Our services include server security and vulnerability scanning, AntiSpam services for Exchange.​​
​
​
Service Levels
SLA agreements align with the designated service tier, guaranteeing a response within one hour of the request.
​
Server Type
A diverse selection of server support is available, including Windows, Hyper-V, MS Exchange Server and MSSQL Databases
​
Bespoke Support Packages
Regular server management on an ad-hoc or contracted basis.​
​
Reliable Service – Round-the-Clock System Monitoring
Computer and server outages can happen unexpectedly, leading to lost revenue and wages. Our monthly service plans ensure system uptime and resource availability. With 24/7 monitoring, we detect and resolve issues before they cause significant downtime.
97%
Issues Resolved in 24 Hours
​
96%
Support Tickets Responded To Within 1 Hour
98%
Customer Satisfaction
​